Technical & Operational Duties
-
Apply health, safety, and hygiene standards according to casino policies and regulations.
-
Perform shift handovers, ensuring clear transmission of instructions, logs, and ongoing issues.
-
Process cash, chips, vouchers, promotional credits, and foreign currencies accurately.
-
Execute payout procedures for slot jackpots, accumulated winnings, and table game payouts.
-
Perform cash desk operations (opening/closing tills, balancing floats, inventory counts, and vault transfers).
-
Operate and verify currency-handling equipment, chips, card shufflers, and point-of-sale systems.
-
Maintain complete compliance with gaming regulations, anti-money laundering (AML/TRACFIN), and reporting requirements.
-
Maintain official registers, logs, and supporting documentation for daily transactions.
-
Ensure the cleanliness, order, and physical security of the cash desk and gaming floor.
Customer Relations & Commercial Duties
-
Deliver exceptional customer service according to company hospitality standards.
-
Welcome guests, explain game rules (Slot Machines and Table Games), and promote casino membership programs.
-
Identify regular customers, understand their preferences, and maintain high standards of confidentiality.
-
Address guest inquiries, resolve minor disputes, or escalate issues to the Shift Manager or Pit Boss.
-
Promote responsible gaming initiatives and ensure compliance with regulatory safeguards.
-
Gather customer feedback and communicate insights to management to improve overall guest experience.
Floor & Workflow Organization
-
Adapt work effort between front-of-house (guest interactions) and back-of-house (administrative duties) based on floor traffic.
-
Monitor supply levels (cash floats, chips, cards, tokens, and stationery) and request replenishment as needed.
-
Coordinate with technicians, pit bosses, and security personnel to address operational or equipment issues promptly.
Leadership & Team Collaboration
-
Assist with training and onboarding new staff members on gaming floor procedures and cash management.
-
Participate actively in team briefings, department meetings, and staff alignment sessions.
-
Support team cohesion and serve as a reliable liaison between management and floor staff.
Role-Specific & Cross-Functional Tasks
-
Demonstrate versatility by assisting across slot machine operations, table games cash desks, and poker tournament registrations where permitted.
-
Participate in drop room and count room operations (cash box collection, stacker swaps, chip reconciliation, and revenue auditing).