Key Responsibilities
Guest Relations & Commercial
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Welcome guests warmly in accordance with Barrière Group standards (As de l’Accueil).
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Maintain excellent customer relations with high confidentiality and discretion.
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Recognize regular customers and understand their preferences.
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Inform and advise guests on venue offerings, events, shows, and dining options.
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Promote casino products and loyalty programs (e.g., Casinopass, Casinobox).
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Gather customer feedback and report insights to management to continuously improve service quality.
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Assist with responsible gaming policies and anti-money laundering (AML) guidelines.
Technical & Daily Operations
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Manage shift handovers: receive instructions from the incoming/outgoing shift and maintain workstation cleanliness.
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Handle incoming and outgoing telephone calls professionally.
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Oversee cloakroom, ticketing, and event/restaurant reservation services.
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Ensure proper cash handling and manage the assigned till accurately.
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Manage lost-and-found items following internal establishment procedures.
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Ensure access control and inform guests about entry requirements and gaming room regulations.
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Maintain equipment, ticketing systems, and workstation materials.
Organization & Inventory
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Keep customer materials, promotional flyers, and artistic programs up to date and stocked.
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Monitor inventory for operational consumables (printer ribbons, tickets, vouchers) and retail items (merchandise, gift boxes).
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Ensure compliance with the group’s Sustainable Development policy.
Team Support & Additional Tasks
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Train new team members according to Barrière guidelines and training programs.
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Actively participate in department meetings.
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Perform entry checks or phone outreach when required.