Technical Duties
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Apply safety rules, according to current standards and the procedures of the Lucien Barrière Group
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Ensure the cleanliness of their environment and workstation
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Ensure the proper keeping of official registers (technical registers, technical sheets, etc.)
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Ensure preventive and curative maintenance of slot machines and peripheral equipment (cash register equipment)
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Ensure the maintenance and inventory of their work tools (collection equipment, stackers, chip weighing equipment, slot machine IT)
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Ensure the conditions for taking up and leaving the position according to current procedures
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Participate in the implementation of slot machine mixes
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Participate in shift change and counting operations (chips, revenue)
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Participate in and facilitate checks carried out by auditors
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Respect priorities, deadlines, and intervention times
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Monitor technological and IT developments in equipment to ensure proper functioning
Organizational Duties
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Respect the schedule for preventive maintenance interventions (cleaning, testing)
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Keep communication materials up to date regarding the monitoring and technical history of the slot machines (SM)
Management Duties
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Manage equipment and spare parts (identification of needs, purchase orders, delivery notes, receipt, inventories, etc.)
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Ensure the application of the Lucien Barrière Group’s Sustainable Development policy
Customer Relations / Commercial Duties
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Report all customer dissatisfaction to their management
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Interact with customers according to current procedures within the Lucien Barrière Group
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Respond to all customer requests by directing them to the relevant contact person
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Ensure the application of the Lucien Barrière Group’s responsible gaming policy
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Ensure the application of regulatory provisions in the fight against money laundering
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Monitor and ensure the level of customer satisfaction
Management Duties
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Be proactive in maintaining cohesion within their team
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Train new arrivals
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Inform their management of observations and operations carried out
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Actively participate in service meetings