Technical Duties
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Analyze recordings by isolating significant events
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Apply health and safety rules according to current standards recommended by the Lucien Barrière Group
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Apply strict rules of confidentiality and discretion
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Ensure compliance with legal record retention periods
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Maintain and provide technical support for equipment (audio and video recorders, workstations, consoles, monitors, etc.)
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Understand and ensure compliance with gaming regulations and current internal procedures
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Prepare and submit a daily activity report to management
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Record notable events in the daily logbook
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Identify suspicious or risky behavior among individuals on the premises
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Ensure the cleanliness of the work environment and workstation
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Provide live monitoring of the establishment and its surroundings (gaming rooms, cash desks, vaults, reception, entry controls, access points, etc.)
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Provide requested recordings to management
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Make appropriate use of equipment for various tasks
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Ensure implementation of the Lucien Barrière Group’s Responsible Gaming policy
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Ensure compliance with regulatory provisions regarding Anti-Money Laundering (AML)
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Current regulations: safety of property and people
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Immediately alert management of any observed anomalies
Organizational Duties
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Handle shift handovers (start and end of shift) according to current guidelines (briefings, updates, etc.)
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Proactively suggest improvements for working tools and processes
Management & Operational Support Duties
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Ensure implementation of the Lucien Barrière Group’s Sustainable Development policy
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Monitor inventory levels, identify supply needs, and submit orders to management (hard drives, cameras, etc.)
Customer Relations & Commercial Duties
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Assist in investigations during any type of incident (theft, loss, payout disputes, etc.)
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Identify high-risk clients or individuals under surveillance
Team & Collaboration Duties
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Take a proactive role in maintaining team cohesion
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Actively participate in department meetings
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Escalate relevant information to management