Key responsibilities:
- Deliver personalized and memorable guest experiences throughout every stage of the guest journey, ensuring the highest standards of luxury hospitality.
- Welcome guests with warmth and professionalism, building genuine relationships and creating lasting impressions.
- Anticipate guests’ preferences and proactively arrange personalized amenities, special occasions, and tailored experiences.
- Coordinate guest requests efficiently with all hotel departments, ensuring seamless service delivery and exceptional guest satisfaction.
- Handle guest inquiries, feedback, and complaints with professionalism, empathy, and discretion, ensuring prompt resolution and effective service recovery.
- Promote hotel facilities, dining experiences, wellness services, and curated local activities according to each guest’s preferences.
- Maintain detailed guest profiles and preferences using Opera PMS to provide personalized service during current and future stays.
- Ensure compliance with Barrière Group standards, LQA requirements, and company procedures at all times.
- Continuously identify opportunities to surprise and delight guests, creating memorable moments that exceed expectations.
- Work closely with Front Office, Concierge, Housekeeping, Food & Beverage, and all operational departments to deliver a seamless luxury experience.
RECEPTION, Hospitality, Full-time, MYKONOS, Égée-Méridionale, Greece