KEY RESPONSIBILITIES
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Welcome and assist guests arriving or departing during the night, ensuring a seamless and luxury check-in/check-out experience.
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Handle guest luggage with care and efficiency, escorting them to their suites or villas while presenting hotel amenities.
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Oversee the security, tranquility, and administrative management of the Front Office operations during the night shift.
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Ensure the success of overnight operations, responding promptly to guest requests and fulfilling Barrière’s service quality commitments.
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Conduct regular patrols of the property to ensure safety, security, and compliance with Barrière Group procedures and LQA standards.
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Coordinate with the night housekeeping and room service teams to ensure flawless preparation for early morning arrivals and guest requests.
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Anticipate guest needs and handle any overnight emergencies or complaints with diplomacy and efficiency.