KEY RESPONSABILITIES
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Management and monitoring of the actions of third-party maintenance or service providers.
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Ensure the monitoring and validity of hardware and software maintenance contracts.
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Monitoring the compliance and security of information systems.
Scope of intervention and management
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Infrastructure Management: Monitor and maintain the hotel’s local area network (LAN), Wi-Fi coverage (indoor and outdoor), and server environments to ensure zero downtime.
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Guest Experience: Provide « white-glove » technical support for guest inquiries (connectivity, in-room tech, smart systems) with a professional and discreet attitude.
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Systems Oversight: Administer and troubleshoot hospitality-specific software, including:
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PMS (Property Management Systems like Opera or Mews).
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POS (Point of Sale systems for F&B and Beach Clubs).
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expertise and support to Technical Team for IPTV and Guest Entertainment systems, if needed.
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Cybersecurity & Compliance: Ensure all systems are secure, data is backed up daily, and GDPR protocols are strictly followed.
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Hardware Maintenance: Oversee the lifecycle of all hardware, including workstations, mobile devices for staff, printers, and PBX telephony.
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Vendor Relations: Coordinate with local ISPs and international software providers to resolve complex issues quickly.
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Reporting: Assist the Chief Engineer in tracking IT budgets, inventory, and hardware replacement cycles.
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Build incident knowledge bases and document interventions.
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Assist, train, and raise Users awareness of best practices.